Services

One

Operating Model & Support Optimisation

Tomorrow’s successful law firms are focusing on the future shape of their business services today.

Leading law firms are designing innovative support structures to provide their lawyers access to advanced service capabilities in a more cost-effective manner.

Our team are recognised leaders in designing new operating models and optimising business support. We work with law firms to assess, benchmark, and transform. Our diagnostic models highlight strengths and uncover weaknesses, helping us create adaptable models, individual to each firm.

We ensure that your support functions are optimised, impactful and future proof.

Two

Strategic Advisory & Steering

Our clients recognise the value of working with advisors who have grown up in the legal industry. They prefer the familiarity over the footprint, and value trusted relationships over generic and impersonal advice from an identikit Big 4 firm.

Our award-winning advisors have been working side-by-side with law firms for decades. We regularly work with Managing Partners, Chief Operating Officers and other senior stakeholders on varied initiatives including the review of existing support capabilities, advising on major behavioural change initiatives, mapping working relationships across a firm, and examining the potential value of productisation.

Our team provides independent advice in a direct manner. We don’t dress it up, and we don’t play it down.

Three

Behavioural Change & Relationships

Human behaviour is complex. Our team has a detailed understanding of lawyer behaviours and the psychology behind change resistance and adoption.

Identifying change resistance early helps our clients build effective strategies that focus on maximising engagement and adoption. We transform the way firms communicate with their staff so that major change initiatives can be implemented successfully.

Understanding working relationships between individuals and groups is critically important for culture, collaboration and trust. Our unique approach maps existing relationships across a firm, identifying areas that require attention and building strategies that strengthen and leverage relationships to ensure strategic outcomes are achieved.

Four

Digital Transformation & Data

Our team uses out-of-industry expertise and partnerships to help firms map their digital journey around clear outcomes and objectives.

We believe in better data to enable more effective and informed decision making. We believe that better insights and intelligence can help firms maximise their revenue and profit potential. We believe that the legal industry is far behind, both in terms of leveraging data, and of true digital transformation.

Our clients turn to us to help them understand what is possible with their data strategies, and what is realistic from their digital transformation programmes.

Five

Solution Review & Implementation

Firms have spent thousands of hours and millions of dollars on technology selection activities that provide limited value. They still wallow in a state of decision paralysis and doubt. It can be different.

Not all technology solutions are fit for purpose, and some are implemented in a way that holds firms back from realising efficiencies or their data ambitions.

Our team is often called on to review major application investments. We challenge traditional thinking, balance best-of-breed with industry-agnostic, and apply structure and discipline to procurement, design and implementation.

Six

Facilitation & Design

Not another retreat. Not another workshop. Not another keynote on the future of futurists.

We strongly believe that practice group and partner retreats, and group meetings, can be reimagined and delivered in more effective and memorable ways.

Our team has worked with some of the world’s largest law firms to design and facilitate inspiring events with content and concepts that motivate audiences to embrace change.

You’ll want to talk to us about our design assistance and facilitation, about our speaker roster and topic menu, and about our cocktails.